Privacy Policy
Ascend Community Medical Group
Effective Date: October 11, 2026
This privacy policy has been compiled to explain how Ascend Community Medical Group collects, uses, protects, and handles your Personally Identifiable Information (PII) on our website in accordance with US privacy laws and California data privacy standards (including CalOPPA).
1. What Information Do We Collect?
When you visit our informational website and submit a call-back request through our online form, we collect the following personal details:
• First Name
• Last Name
• Email Address
• Phone Number
2. How We Use Your Information
We collect this information strictly for the purpose of communicating directly with you. Specifically, we use your details to:
• Follow up on your request via telephone call or email to answer questions about our clinic and services.
• Schedule or discuss primary care appointments upon your request.
3. How We Protect Your Information
We are committed to ensuring that your information is secure:
• No Financial Data Collected: Our website is strictly informational. We never ask for or process credit card numbers, social security numbers, or payment details through our web form.
• Encryption: Your submitted details are transmitted securely using Secure Socket Layer (SSL) technology.
• Secured Access: Your information is stored behind restricted, secured networks and is only accessible by authorized clinic staff who are bound by strict confidentiality obligations.
• Regular Security Monitoring: We perform regular malware scanning and maintain security controls to protect our website environment.
Note: Submitting this form does not establish a formal clinician-patient relationship or constitute HIPAA-protected medical record submission. Please do not send sensitive clinical diagnostic information through this basic contact form.
4. Third-Party Sharing & Disclosure
We do not sell, trade, or transfer your Personally Identifiable Information to outside parties. Notice for California Residents: Ascend Community Medical Group does not sell, rent, or share personal information for monetary or cross-context behavioral advertising purposes. This does not include trusted website hosting partners and administrative service providers who assist us in operating our website and conducting clinic communications, provided those parties agree to keep all information confidential. We may also release information if required by law or to protect rights, safety, or property.
5. Cookies & Tracking
Our informational website may use basic cookies or standard analytics tools (such as Google Analytics) to help us understand aggregate traffic patterns and website usage (e.g., total visitors to our Anaheim page) so we can improve site functionality.
• No Behavioral Ad Targeting: We do not track visitors across third-party websites to show targeted advertisements.
• "Do Not Track" (DNT) Signals: Our website does not track users over time across third-party websites, and therefore we do not alter data collection practices upon receiving browser Do Not Track signals.
• Cookie Management: You can disable cookies at any time through your web browser settings. Disabling cookies will not prevent you from viewing our clinic details or submitting the contact form.
6. Children's Privacy (COPPA)
Our website is designed for general adult audiences and families seeking primary healthcare in Anaheim. We do not intentionally market to or collect personal information online from children under the age of 13.
7. Fair Information Practices & Breach Notification
In line with Fair Information Practices and California privacy principles, in the unlikely event of a data security incident affecting submitted form details:
• We will notify affected individuals via email within 7 business days.
• We will place a notification on our website in accordance with applicable state guidelines.
8. Policy Updates & Modifications
We reserve the right to update or revise this Privacy Policy at any time. Any changes will be posted directly to this page with an updated "Effective Date" at the top. We encourage visitors to review this page periodically.
9. Email & Contact Preferences (CAN-SPAM Act)
We strictly honor your preferences regarding contact:
• We will only call or email you regarding your specific request for information.
• We do not send promotional bulk emails or newsletter spam.
• If you ever wish to opt out of future communications, simply inform us during our call or reply to our email, and we will promptly remove your contact details.
10. Contact Us
If you have any questions regarding this Privacy Policy or how your information is handled, please reach out to us:
Ascend Community Medical Group
116 South Magnolia Avenue
Anaheim, CA 92804
Direct Phone: (714) 525-6518
Fax: (714) 422-0824
Email: admin@ascendcmg.org
Website: www.ascendcmg.org